Contractor Liaison - Background Investigations

Contractor Liaison - Background Investigations

Federal Background Investigations Division

Are you passionate about supporting national security efforts and managing a dynamic team of field investigators? 1FORCE is seeking a Contractor Liaison for our Background Investigations team. This remote role is essential in providing first-line oversight and guidance to our independent contractor partners conducting background field investigations. If you’re an organized, motivated leader with a solid understanding with federal BI contracts and experience managing remote personnel security investigators, we invite you to join our mission-driven team.

DUTIES & RESPONSIBILITIES:

  • Overall management for a group of geographically dispersed independent contractors conducting background field investigations on behalf of 1FORCE.

  • Consistent communication with field investigators to monitor inventory as well as production levels, timeliness, and quality requirements.

  • Provide necessary support for field investigators to include fee approval, manifesting compliance, case note retention/compliance, case assignments, timeliness and quality status, training requirements and case incentive opportunities as they occur.

  • Leverage customer and internal data platforms to identify trends, problem areas and growth opportunities.

  • Monitors the workload and distribution of items across a region, including monitoring and approving incentives for independent contractors. Provide updates to field staff on internal and external policy, procedural and process changes.

  • Prepare for and conduct field visits as needed with investigative field staff (less than 10% travel).

  • Other duties as assigned.

Qualifications:

  • Must be a leader, motivator, highly organized and always maintain a professional demeanor.

  • Thorough understanding of agency programs to include DCSA, DHS-Wide and other BI contracts.

  • Flexibility, adaptability and able to work with others at all levels in a rapidly changing environment.

  • A desire to create new relationships quickly and demonstrated communications skills to clearly explain detailed strategies and complex subjects to management and Customer.

  • Demonstrated ability to effectively manage multiple processes and projects with short deadlines and changing priorities.

  • Proven ability to apply problem solving skills to work through complex issues and apply successful solutions.

  • Strong critical thinking skills to make objective assessments and provide constructive feedback.

  • Strong work ethics to include punctuality, organization and attention to detail.

  • Must have experience working with DCSA’s PIPS and FWS programs.

  • Working knowledge and skills with MS Office Suite.

    Education: A Bachelor’s degree or demonstrated experience in managing remote field staff in the personnel security industry as described below.

    Work experience: Qualified candidates must have experience that falls into one of the following categories:

  • 5+ years of experience managing 30+ personnel security field investigators (DCSA, DHS-Wide contracts preferred).

  • 5+ years of lead/mentor investigative experience in the personnel security industry (DCSA, DHS-Wide contracts preferred).

**All candidates must be a US Citizen and be able to obtain a TOP SECRET level security clearance.